Mortgage Broker Support: About Our Personalized Approach

Mortgage Broker Support: About Our Personalized Approach

Fact: No two borrowers are exactly alike. That means you need unique, personalized solutions to help them reach their homeownership goals. So when it comes to mortgage broker support, the personalized approach makes all the difference.

Personalized Mortgage Broker Support, Defined

What does personalized broker support entail? Well, at Cardinal Financial Wholesale, a lot of things! Through market shifts, technical innovations, and changing customer expectations, your business needs will evolve, and the right mortgage lender should be built to evolve with you. That includes offering:

  • Market preparedness
  • Dedicated account service
  • Mortgage tech efficiency
  • Competitive turn times
  • Expansive product suites
  • Strong community networks

1. Market Preparedness

In an industry where change seems to be the only constant, it’s critical to have the support of a lender with the ability to anticipate market changes and pivot accordingly. So, how does CF Wholesale maintain market adaptability?

  • An ever-growing creative bank of marketing materials for a wide variety of products and market scenarios.
  • In-house marketing, creative, and tech teams to provide targeted solutions as needs arise.
  • A strong network of industry relationships to ensure timely, accurate updates and access to the latest products.

Pro Tip: The mortgage industry is subject to constant change, with new regulations and trends emerging regularly. Stay ahead of the curve by dedicating time to ongoing education. Attend industry conferences, webinars, and workshops to gain insights into the latest developments. 

2. Dedicated Account Service

Exceptional customer service is a differentiator in any business. At CF Wholesale, we make it easy to go the extra mile and ensure that both you and your borrowers feel supported and valued throughout the loan process. When you partner with us, you’ll have a dedicated Account Executive to answer any questions you may have and keep you in the loop on company updates. Our Wholesale Support Team is also available to help when you need it.

Pro Tip: Make the most of the provided resources and respond promptly to inquiries, provide regular updates, and be available to address concerns. Satisfied clients are more likely to become repeat customers and refer others, contributing to the growth of your business through positive word-of-mouth.

3. Mortgage Tech Efficiency

In the digital age, technology is a powerful ally for mortgage brokers. By leveraging technology, you not only enhance your productivity but also demonstrate your commitment to staying current in a rapidly evolving industry. When you work with CF Wholesale, Octane makes it easy.

Octane Highlights:

  • Anytime AUS. Anytime AUS (Automated Underwriting System) works when others don’t, allowing you to make instant updates to your clients’ loans anytime. Yep, weekends too.
  • Smart Docs. No more waiting. No more guessing. With Smart Docs, you can add or remove loan assets instantly and receive real-time notes on rejections, so you can adjust and keep the process moving.
  • Quick Change of Circumstance. Input a Change of Circumstance in minutes, not days. Then receive a new disclosure immediately after. With Octane, you’ll never have to wait in a queue or follow up with a system administrator.
  • Everyday Disclosure. Octane’s Everyday Disclosure feature streamlines the loan process and puts you in control of loan updates, any time, any day, for a quicker “clear to close.”
  • TBD Approvals. With TBD files in Octane, you can give your client conditional approval, issue their pre-approval, and help them make a stronger offer, faster.
  • Weekend Locks. Got a loan that’s ready to lock? Sometimes, it can’t wait until Monday. Octane works your hours, which means you can lock your loans all weekend long, wherever you are.

As you probably already know, establishing trust through transparent communication is key to building lasting relationships with borrowers. Regular updates on the status of loan applications and providing timely, accurate information will instill confidence in your borrowers, making them more likely to refer your services to others. Octane can help you do all of that.

Pro Tip: Check out our guide to essential mortgage broker tools to up your tech game.

4. Competitive Turn Times

Nobody likes waiting, especially when their rates are on the line. Between our tech and our team members, CF Wholesale’s turn times stay competitive no matter the market. Of course, exact turn times depend on the complexity of the loan.

5. Expansive Product Suites

The best service and tech in the world don’t matter without the products your borrowers need. That’s why CF Wholesale offers a wide range of unique, flexible loans and programs to help you reach more borrowers.

CFW Product Highlights:

  • FHA 203(k) renovation loans
  • Temporary buydowns
  • Streamline refinances
  • Loans for manufactured homes
  • Down payment assistance programs

…and that’s just to name a few! Get in touch to explore our full product suite.

6. Strong Community Networks

While word-of-mouth referrals are invaluable, diversifying your marketing strategies can help you reach a wider audience. CF Wholesale’s marketing materials can be used to develop a comprehensive online presence through landing pages, social media, and email. We also offer print materials to help you partner with real estate agents, financial advisors, and other professionals to expand your network in person.

Pro Tip: Consider participating in community events and sponsorships to enhance your visibility and credibility within your target market.

Why You Need the Right Mortgage Broker Support

Your success doesn’t just depend on market conditions. You also need the ability to adapt, innovate, and provide exceptional service. The right mortgage broker support can help you do just that.

When it comes to mortgage broker support, we believe in the personalized approach. Your business is unique, and you deserve unique solutions to help scale it.